L1 Admin: The First Line of Support
We’ve prepared a series of video interviews featuring experts at Geetoo, offering an in-depth look into various roles within our ICT team. Each episode provides insights into the daily activities of our colleagues, their technological backgrounds, and how their work contributes to the stability and advancement of cloud solutions for our clients. Discover how key positions operate in areas such as virtualization, backup, DevOps, and customer support.
A Day in the Life of an L1 Admin
Each day begins with reviewing alerts in monitoring tools like CMK and Grafana, followed by addressing open tickets.L1 admins communicate directly with customers — both via phone and in writing — and document all interactions in the ticketing system. They independently resolve simpler issues, consult with senior L2 colleagues on more complex problems, or utilize our extensive knowledge base.
In their work, they engage with modern technologies such as Kubernetes, Veeam, S3, and VMware tools. Proficiency in Windows and Linux operating systems is essential, along with an understanding of hardware and networking. At Geetoo, we support continuous learning. Our administrators have the opportunity to expand their knowledge, explore new technologies, and progress toward specialized roles within the company.
L1 administrátor v Geetoo je IT nadšenec na cestě stát se expertem, který zajišťuje, že systémy našich zákazníků běží #jakonaoblacku.
