Answers to the most common questions

HELIOS information system in the cloud.

For existing or new customers who operate or are considering purchasing HELIOS software.

If you want to use HELIOS software and consume it as a service and not worry about hardware, licenses, administration. It is the only certified solution for running HELIOS in the cloud.

Flexibility and scalability of users, full integration with the HELIOS information system, zero initial investment.

We guarantee an availability (SLA) of 99.99%.

We offer the product for an indefinite duration, but for a minimum of one month.

Please contact our sales department on +420 226 299 899 or by email at sales@geetoo.com.

Yes, we are happy to set up a free demo environment for you for one month. The demo environment can then be seamlessly transitioned to the production version.

Yes, this is the only certified solution for running Helios in the cloud.

Yes, flexible scaling is one of the biggest benefits of Asseco ERPORT. You can scale the number of users on a monthly basis and only pay for what you need. All necessary software for individual users is included in the price of Asseco ERPORT itself.

By publishing the application on the remote desktop or via https protocol (depending on the edition).

Users log in only when connected to the remote desktop, where they enter a user name and password. By default, immediately after logging in, Helios automatically starts, which identifies the user using NT authentication.

HELIOS Orange by default from the remote desktop, HELIOS Green by default via a thick client.

On average, about 128 – 256kbps per user is required.

Yes.

In general, yes, but it is always necessary to test the functionality of a particular device beforehand.

Yes.

We run the environment on our Geetoo Cloud. We do not use the sites of global cloud providers for operations. The data is located in the Czech or Slovak Republic.

In case of unavailability of the Internet connection, it is not possible to connect to the Asseco ERPORT service. The HELIOS application cannot be used without an internet connection.

No, the customer (or ASOL / ASOL partner) is responsible for the management of the local network and stations.

Full-flash storage (SSD) is used as standard.

We provide the product within the shared infrastructure of the Geetoo cloud, where we create a dedicated vDC (virtual data center). Your part is therefore dedicated to you and is not shared or used by other customers.

The minimum configuration of Asseco ERPORT that is sufficient for small customers is 4vCPU, 4GB RAM, 200GB HDD. There is no maximum limit thereafter.

Our specialists will help you to choose a specific configuration.

Yes, if the customer orders a configuration including data backup (recommended).

Backups are made once a day and backups for the last 14 days are stored as standard.

Veeam Backup & Replication software is used for data backup.

Yes, we will change your assigned resources upon request. The change will usually take place within the next day of the request.

You pay only for the computing resources and disk space allocated to you.

No, we only charge for computing resources and disk space.

We provide the product on a monthly lump sum basis (i.e. you pay for the assigned resources each month).

No. No fee is charged for the data transferred.

No. There is no charge for IOPS consumed on disk arrays.

To run HELLIOS in the cloud, you need the HELIOS license itself + additional Microsoft licenses. We are able to rent all licenses to you on a monthly basis, so you do not need to own any of these licenses.

Yes, however, you need to run Asseco ERPORT in a special mode (dedicated environment).

We offer rental of MS SQL licenses in different editions, according to your needs. The license is rented on a monthly basis, so there is no need to incur one-time large investment costs.

Depends on the edition of Helios. For small customers with Helios Easy, MS SQL Express (free license) may be sufficient. The needs of other customers are safely covered by the MS SQL Standard edition (paid version).

Yes, you can transfer your licenses to Asseco ERPORT free of charge at no additional cost.

No, the license is paid only for the user.

Yes, we can rent you a cloud licence, which allows you to use the MS Office suite of applications in Asseco ERPORT.

Generally yes, but you need to consult our specialists beforehand.