Answers to the most common questions

Geetoo Veeam Cloud Backup is a full-featured cloud backup solution using Veeam software. On-premise data is backed up to the Geetoo cloud using Veeam Cloud Connect functionality.

It is suitable for customers who already use Veeam backup software and would like to back up their data to the cloud. It’s also a good solution if you’re running out of Veeam software support or are about to purchase it.

If a customer has Veeam Backup & Replication software deployed on-premise, they can store their local backups in the cloud using Veeam Cloud Connect.

The most common use is to store backups in the cloud as a secondary copy of data. This significantly increases data security and availability.

We provide 99.99% SLA.

We offer the product for an indefinite duration, but for a minimum of one month.

Please contact our sales department on +420 226 299 899 or by email at sales@geetoo.com.

Yes, we are happy to set up a free demo environment for you to try for 14 days. The demo environment can then be seamlessly transitioned to the production version.

We run the environment on our Geetoo cloud. We do not use the sites of global cloud providers for operations.

Virtual servers, physical servers or end stations.

Virtual servers running on a VMware or Hyper‑V hypervisor.

Physical servers and end stations running Windows, Linux, MacOS.

Yes, this is a special license that allows you to perform O365 backups.

With functionality implemented directly in Veeam software. The functionality is called Veeam Cloud Connect.

It is a cloud backup feature located directly in the Veeam Backup & Replication administration console.

Virtual servers are backed up agentlessly. Agents are used to back up physical servers and end stations.

No, it is only a repository for the backups themselves. However, if necessary, the backed up virtual servers can be restored to the Geetoo Cloud Compute environment and then run here.

Yes, it’s possible. However, it depends on the customer setting the appropriate backup policy characteristics.

Yes, backup and Disaster Recovery are two different services. Disaster Recovery ensures operation in another location in the event of a primary side failure. The backup is used to protect the stored data and its safe handling.

Unless otherwise specified, we provide disk capacity within the NL-SAS disk tier. The disk tier type can be modified on request.

As part of the administration interface, the “Backup Infrastructure / Service Providers” section activates the “Veeam Cloud Connect” cloud connection. After you enter the login details (name, SSL thumbprint password and URL) that you receive from us, a connection to the Geetoo cloud will be set up.

The complete backup policy is set by the customer. The responsibility for the backup is the customer’s responsibility. We then guarantee the availability of the created backup.

Data security takes place at many levels. For example, an encrypted network connection for AES backup with a key depth of 256 bits. At the same time, the same cipher is used for the actual storage of the backed-up data.

We provide the product as part of shared enterprise storage, where we dedicate a specific partition to you. Your part is therefore dedicated to you and is not shared or used by other customers.

The minimum number of backup instances is 1 and 1TB per 1 instance. There is no maximum limit thereafter.

Yes, we will increase the number of possible backup instances (VMs/​physical servers/​end stations) based on your request. At the same time, we can increase the size of the disk space. The change will usually take place within the next day of the request.

This point cannot be generally determined, it always depends mainly on the size of the incremental daily backup and the duration of the backup window (the time when the line is not so busy and the local backup can be sent to the cloud). The general recommendation is to have an upload speed of 10Mbit/​s for 300GB of data. An unofficial calculator is available at: http://rps.dewin.me/.

WAN Acceleration is a premium Veeam functionality that allows you to backup and restore data 10x – 50x faster, compared to a standard service without this growl. WAN acceleration works on the principle of SSD cache, which is always assigned to a given tenant and thus speeds up the service.

Yes, you can.

You pay only for each backed-up instance (VM/​physical server/​endpoint) and allocated disk space. No additional fees e.g. are not charged for the transferred data.

There are two basic financial models. We can provide the product on a monthly flat-rate basis (i.e., you pay for the assigned resources each month), or you can subscribe to the product on a one-time basis for a specific period of time.

No. There is no charge for data transferred to and from the cloud.

No. There is no charge for IOPS consumed on disk arrays.

Yes, you must use Veeam Backup & Replication for backup.

We can provide Veeam software as a service on a monthly basis.

All editions (Standard, Enterprise, Enterprise plus) are supported.

No, we provide a free license with each backup instance.

Veeam Agent for Workstation license is used for endpoint backup.

The Veeam Agent for Server license is used for backing up physical servers.

This license cannot be purchased separately, we will rent it to you as part of the service. The license is called Veeam Backup for Microsoft Office 365.

We will lease licenses to you under the VCSP licensing program. This licensing model allows cloud providers to provide licenses to customers on a monthly rental basis. We can rent you all the licenses that are provided under the VCSP.

Yes, we are a Veeam reseller partner. We can also resell licenses to you.