Answers to the most common questions
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End User Computing
Geetoo Cloud Desktop
What is Geetoo Cloud Desktop?
Geetoo provides virtual desktops as a cloud service. The working environment is created very quickly and delivered securely to users wherever they work, on any type of desktop or mobile device.
Who is Geetoo Cloud Desktop for?
For companies that want more flexibility, control and security in the end-user station area.
What SLAs do you provide for Geetoo Cloud Desktop?
We provide 99.99% SLA.
For what period of time can I purchase the product?
We offer the product for an indefinite duration, but for a minimum of one month.
How can I start using the product?
Please contact our sales department on +420 226 299 899 or by email at email@example.com.
Do you offer a demo environment?
Yes, we are happy to set up a free demo environment for you to try for 14 days. The demo environment can then be seamlessly transitioned to the production version.
Will my desktop work over the internet?
Yes. Desktops are transmitted using very high performance protocols and can deliver the desktop and applications even with a poor quality connection.
What are the basic parameters of a virtual desktop?
Standard parameters of a virtual desktop are 2vCPU, 6GB RAM, 250GB HDD. This configuration can be modified on request.
What modes do you run Redis in?
The virtual desktop can be displayed in a web browser, where no additional modules or Flash support is needed, etc. You can also install the VMware Horizon client on the endpoint.
What are the types of desktops in the cloud?
We provide two types of desktops in the cloud. Persistent and “Floating”. Floating is a type of desktop that sets itself to the default state after a certain amount of time. Persistent preserves user data.
Can I use peripherals such as printers or USB keys?
Yes, it is possible to “map” local peripherals to a virtual desktop and then use them.
Can I use my print server and use central printing?
Yes. It’s possible to connect the cloud with a VPN to your corporate environment, connecting your desktop to your infrastructure.
Is there one central desktop and then it is cloned?
Yes. In the cloud, we can help you create your “image” with the necessary applications, which is then cloned to individual users.
What protocols are used?
Virtual desktops are built on VMware technology. You can use PCOIP or VMware Blast to transfer the desktop to the end station.
Where is the data located?
We run the environment on our Geetoo Cloud. We do not use the sites of global cloud providers for operations.
Which drives are designed for Geetoo Cloud Desktop?
You have a choice of several disk tiers that differ in IOPS speed. However, all disk tiers are provided from SSDs.
Are the resources dedicated or shared?
Each tenant (customer) has a dedicated environment. It does not share computing power with other customers.
What are the minimum and maximum product parameters?
No. There is no limit on the minimum or maximum number of instances.
Can I change the service parameters over time?
Yes, we will change the number of virtual desktops created based on your request. The change usually takes place within the next day of the request. Once a month, the final number of virtual desktops is agreed upon (for the purpose of charging fees for that month).
What am I really paying for?
Payment for the virtual desktop consists of the number of desktops prepared for the user for a period of one month and, if applicable, the storage of data beyond the scope of the service offered.
What financial models can I pay for the product in?
There are two basic financial models. We can provide the product on a monthly flat-rate basis (i.e. you pay for the virtual desktops you create each month), or you can subscribe to the product once for a specific period of time.
Is there a charge for bandwidth to and from the cloud?
No. There is no charge for the transferred data.
Are IOPS counts on disk arrays charged?
No. There is no charge for IOPS consumed on disk arrays.
Do I need to have my own MS Windows OS license?
No, licenses for the operating system and all applications including virtualization required to run the virtual desktop from the cloud are provided as part of the service.
Is it possible to use MS Office?
Yes. We will provide you with MS Office licenses from our MS SPLA program, which is designed to run in a virtual desktop in the cloud.
What version of the Windows operating system is available?
Geetoo Cloud Desktop features a Microsoft operating system with a Windows interface.
What software is used for backups?
We use Veeam software to back up virtual desktops. The backup plan can be customized according to the client’s individual needs.